Technical Support: We understand that nowadays business moves at a blistering pace. It is apparent that everyone is grabbing hold of new technologies, advanced software solutions and brand new products to stay on top. With all this growth and change it can be difficult to provide the kind of first-rate technical support consumers need and expect. Expertek provides excellent technical support service to its clients. Outsource your technical support needs to Expertek Call and gain a team of well skilled and talented professionals. Our Support team is meticulously trained on your products, technology and method of operations, thus, our consultants become your tech support team and deliver personalized attention and customer care to your most demanding customers.

Directory Inquiry: Expertek provides a wide spectrum of directory inquiry and directory enquiry services by means of the company's databases containing about 6 million units of the latest updated information.
Every day, many operators at the Expertek’s Directory Inquiry Services answer a variety of queries like how to get to a place, phone number of a subscriber.

Help Desk Solution: Expertek is equipped with the expertise, technology, and quality essential for customer care services and help desk services. Our perfected customer relationship methodologies are suitable to all aspects of operations, people, and technology. At Expertek we offer services that can retain the best quality levels at all times. At every help desk we ensure essential information is obtained and distributed in an efficient manner.

Payment collection: Even a thorough credit investigation does not guarantee that you will be paid promptly. However, proper billing and follow-up procedures will increase that probability. Expertek offers responsive and high touch customer care and increased value efficiencies in payment collection. It excels in both inbound and outbound collection services, which are focused at collecting overdue accounts and increase the cash flow.

Reactivation -: We approach your 'expired' customers in order to identify any need that the customer has come up with. Extending right offer at the right time can always activate a stale inquiry.
Targeting -: We reduce your time and cost by identifying key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls. Thus, we give you right target in order to convert your calls in to sales.
New Movers -: Tapping people who have just moved residence within the new locality and asking them to pre- register for your service or organization.
Renewals -: Telemarketing is the most efficient way to secure repeat buyers; the repeat customers are the brand loyal who valued brand ambassadors are too.

Appointment setting -: In today's corporate world, appointment seeking is the keystone in generating new business. It is an extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and most service providers as it gets them in front of their prospect. And there is nothing stronger, nothing more effective than a face-to-face meeting.

1. Providing "right information" to the customer
2. Using customer knowledge to "treat customers right"

The process of knowledge acquisition begins with Expertek appointing a program manager to work on a customer project. Each project goes through an elaborate transitioning process driven by the Program Manager. The deliverables from a transitioning program are as follows :

• Understand the customer's attributes, vision, mission and eConsumer profile.

• Imbibe the culture of the customer's organization so that Expertek functions as a seamless extension of the client's Customer Service group.

• Design of workflow to access client's OLTP (Online Transaction Processing) systems and operationalize customer response; in parallel, establish processes for reporting and escalation.

• Imbibe "Best Practices" from the customer The program management team works closely with the client's customer service team to evolve a list of exhaustive FAQs after studying email archives, reviewing underlying business processes and conducting extended discussions with the customer service team. These are then converted into standardized templates in consultation with process owners in the client's organization. Program Managers then go on to build training modules on client's business, processes, FAQs and transfer the knowledge to trainers who impart training to customer care specialists. Our knack for detail, quality documentation and extensive client interaction ensures that knowledge and people get integrated seamlessly.

The delivery team is thus equipped to "answer the question right". Our team gets involved in data mining based on past customer queries and eCommerce transactions carried out by the customer. This enables them to access customer history databases to provide customized responses to individual customers. In addition, special escalation channels can be defined for specific customers or queries based on empirical records. Over the time this leads to creation of robust customer and query databases, which can be used to design marketing programs, drive product development efforts, update FAQs and enhance productivity and quality of the customer response team.

This provides the basis for customized interaction with customers, that is what at we call- "treating customers right".